You very much misunderstand how Beam operates then. For one, I'm not saying the streamer should absolve themselves with this. I'm saying during the stream, the streamer should not have to deal with this type of behavior when you have good mods that can do it for you. After the stream, if there was anything major that happened during the stream in chat, I always review it with the mods so that if it hasn't already been handled, it can be handled accordingly. I always know what happens in my chat, even if it's delayed a few minutes. I also know that the Beam staff are not going to shut down my channel for something that someone else said in chat. Worst case scenario, the offending viewer will be banned. I always operate within the ToS, so Beam will not ban me since I am following the rules as a streamer. I know full well that what happens in chat is my responsibility, but I also know that it is also the responsibility of the viewer in chat to take responsibility for their actions as well. The Beam staff makes every attempt to give someone the benefit of the doubt and investigate fully before straight up deleting a channel. I've talked to many of the head staff, I know this as fact. This is, yet again why I say this should be OPTIONAL. If you feel the need to watch everything that goes on in your chat in real time while you stream, then don't use the option. Again, I trust my mods that if something goes down that I need to be aware of, I can be notified during stream and I will handle it accordingly. No streamer gets their stream shut down because of something someone else says in chat. The person saying the offending comments is who gets the ban-hammer. If you don't believe me, that's fine, I'm going off of what I know from being on this site for almost 2 years now since the early days and have seen the site grow. I know how the Beam staff operates because I talk to them about this stuff regularly. I wouldn't put something like this in the hands of my mods if I knew my stream were on the line because of something some troll in chat says. A stream only gets removed if the streamer is outside ToS, not someone else in chat. A mod gets out of line, they get removed and banned from the channel, simple as that. This really isn't rocket science.
Again, I will stress that this is why I want this to be an option. Not all streamers run their chat the same way. If you feel like this would not work for your chat and moderators, don't use it. I've talked to several people, however, that feel like they would absolutely make use of this and that it would greatly improve the quality of the stream for both the viewers and the streamers.
While I agree that ultimate responsibility for what happens in chat falls to the streamer, the streamer cannot manage everything once you reach a certain number of viewers in chat. It isn't putting your head in the sand, it is delegating the responsibility of running chat to the moderators, which is exactly what a moderator is for. Plus, the messages are still there in the chat logs since they aren't fully deleted.
I believe this is a difference in opinion of how people run their chat, and ultimately this is why I believe this should be optional. I, and several others, fully trust the moderators we have selected to help with our chat, and we know that if another mod oversteps their boundaries, the others will come to the streamer with it. We have also selected our moderators because we know they WON'T overstep their boundaries. I also know that if something major happens in chat that requires my attention (i.e. something a moderator is unable to handle, which isn't much), they will let me know so I can handle it.
This is why your mods should ALWAYS people you know and trust. This is also why this should be as the title suggests, an option. While yes, the streamer does have the ultimate authority as to what happens in chat, if you have good moderators that know the streamer and the rules well, the mods become an extension of that authority. If the streamer does not trust their mods, don't use the feature. That decision is up to the streamer's discretion. That does not mean, however, that it shouldn't at least be there for those that would make good use of it.
FoulG, even though the streamer might see the message, it would only be for a minute and then it would be gone. The problem now is that even if the message is deleted, it is still visible to the streamer which is often a distraction.
One other addition to this that Aknotsdeath sent to me on Twitter is for self-moderated streamers to have a "delete-twice" option where the streamer can delete the message from chat, report it, then clear just that message from their side as well.
If I remember correctly, Beam actually pulls their game titles from Player.me, so I don't believe they actually have direct control over what is available to choose as a game. That's how that used to go, I'm not sure if this is still the case/.
Ah, omissions would make that much better! :-)
I like this idea as a start, but there are some issues with it. I don't know how much I like one streamer having control over who is banned in another streamers channel. On the one hand, this would be really handy in dealing with trolls that like to channel hop, but on the other hand, it could also become an issue where one person gets wrongfully banned and now that person is banned in everyone's channel that is subscribed to the list. The idea definitely needs work, but I like the thought behind it.
Valid points all the way around here. Troll management is a very tricky area, because it’s not always as simple as we’d like it to be. But we’ve got most of these things planned and being created now, you should see them in August. And we are carefully researching a few more tools to help make our streams as safe as possible. I’m marking this suggestion as “started” because most of what’s being asked here is already WIP (see: https://forums.beam.pro/topic/1223/changelog-month-of-july-wip). But the improvements will not stop with this update, we’ve got more coming. Thanks for your patience!
While I agree with the idea that banned accounts cannot watch, find your stream, share, etc., the "can't make new account to watch" is much more difficult to control as IP banning is not a simple thing. This could cause entire public areas to be blocked and even if the IP isn't a public location, it still can be circumvented. I am upvoting for everything but that.